Did you enable any advertising filter for the gateway? Don’t enable “Duplicate Filter”. It may block some advertising data like your screenshot of the app
The data complete local name is scan response data. Our gateway do passive scan only default. You can only get the advertising data when you enable the option Active Scan.
I installed the config tool version v1. 2. 18 for windows. The interface has changed, but the program shows the version “Firmware Version 1.2.5.29”. I clicked “OTA Firmware Update”, “Batch Update” - no changes.
BLE Viewer shows 21 bits of data for my BLE device, but at the same time I see more data for other devices (I do not know what kind of device it is, maybe neighbors)