Udid changes related errors

nagaraj_gn · July 13, 2015, 6:33am

HI.

I am using Beacon 241 for the first time. I am using the iphone app to configure the beacons. I need to change their udid. I go to the bluetooth menu option and select the listed beacon. I get the error “The periperal has disconnected”. how do i change the udid?

Can someone please guide me on how to do this?

Cheers
Nagaraj GN

aprilpea · July 13, 2015, 6:34am

Please refer the blog and try again.

nagaraj_gn · July 13, 2015, 6:47am

Thanks. I did refer to the ios guide. the guide has no information on root cause of the error i get and the solution.

The moment i tap the beacon in the bluetooth menu, the app tries to connect to the beacon and then gives me error " The periperal has disconnected"

warm Regards
G N Nagaraj

aprilpea · July 13, 2015, 6:52am

What’s your iOS version? Please re-enable the bluetooth and try again.

You should close to the beacon for better connection.

nagaraj_gn · July 13, 2015, 7:07am

ios 8.4

the beacon is closed.

aprilpea · July 13, 2015, 7:10am

I mean keep the phone near the beacon as possible.

nagaraj_gn · July 13, 2015, 7:13am

its about 15 cms away!

As a new user i cannot upload screen shots, else i could have shown the error screen. The app detects the beacon but does not connect to it in the bluetooth menu

aprilpea · July 13, 2015, 7:22am

Ok.

I think you should try to re-enable bluetooth or restart the phone.

We have tested many phones.

nagaraj_gn · July 13, 2015, 7:24am

how does one re-enable bluetooth on iphone 5?

aprilpea · July 13, 2015, 7:27am

Open Settings.app -> Bluetooth, disable and enable it.

nagaraj_gn · July 13, 2015, 7:27am

i reset the bluetooth and powered off my phone and switched it back. I get the same error. Is there a email id where i could mail the screen shots

aprilpea · July 13, 2015, 7:29am

I have sent you a private message. Please check it.

nagaraj_gn · July 13, 2015, 7:34am

pl check your email. Any help will be deeply appreciated

aprilpea · July 13, 2015, 7:45am

Have you changed the advertising interval to a big value? It will be difficult to connected if the advertising value is too big.

nagaraj_gn · July 13, 2015, 8:56am

No default values. Is there a possibility of the beacon being faulty? It relieved it on wed last week from a reseller on eBay.in

How can I rule out beacon fault ? Are there any tests?

aprilpea · July 13, 2015, 9:02am

Do you have any other iOS device?
Which model AprilBeacon did you buy?
Please send me the link you bought.

Thanks.

nagaraj_gn · July 13, 2015, 10:02am

http://m.ebay.in/mobinweb/itm/161753595114?ul_ref=http%3A%2F%2Frover.ebay.com%2Frover%2F0%2Fe11400.m1842.l3160%2F7%3Feuid%3D274121a90e8f45bfbfac89c4898e95c2%26loc%3Dhttp%3A%2F%2Fcgi.ebay.in%2Fws%2FeBayISAPI.dll%3FViewItem%26item%3D161753595114%26ssPageName%3DADME%3AL%3AOC%3AIN%3A3160%26srcrot%3De11400.m1842.l3160%26rvr_id%3D0&_mwBanner=1

I have a ipad2. But it’s not ble enabled

aprilpea · July 13, 2015, 10:29am

I’m so sorry. No any ideas if you can’t found other iOS devices.

You can contact the reseller for a refund.

soni991 · July 18, 2015, 9:27am

Dear Aprilpea , You should focus on resolving the issue rather then asking the person to get it refunded. If you still insist for him to get it refunded then i am the seller from india who sold the item to him. The Cost incurred to buy the item from you + shipping cost+ import custom duty + Local Shipping Cost in india would you pay in Chinese RMB to my china Bank account for the lost of faulty module ? I would be glad to give him new pc for replacement.

nagaraj_gn · July 18, 2015, 2:49pm

Hi, I tried with another iphone 5s. Same error.

The April Beacon ios app detects the beacon and shows it. When I go to the bluetooth menu of the app, I can see the beacon. The moment i select the beacon, it tried for a long time to connect to it to get the settings and the connection fails, giving the rror I had described and attached the screen shots in my earlier posts in this thread.