Gateway Config

I am trying to connect to the gateway v4.
I have my machine ip set as 192.168.1.1/24
I have the machine and the gateway plugged into an isolated switch

I cannot get the 1.2.2 config tool to locate the gateway.
How do I factor reset this device? I tried holding teh reset button for about 10 seconds - nothing happened. What else am I doing wrong here?

I have the machine and the gateway plugged into an isolated switch

  • Does the gateway and your machine work in same LAN network?
  • Is the yellow LED on for the ethernet port?

Please also take a photo for the ethernet port of the gateway.

  • Does the gateway and your machine work in same LAN network?
  • Yes Same Switch and same ip subet
  • Is the yellow LED on for the ethernet port?
  • yes

Try with our latest config tool v1.3.5

  1. Uninstall the tool v1.2.2
  2. Download and install latest config tool here
  3. Don’t forget apply network permission for the tool if you run the tool first time

For reference your site is way out of date then:
https://wiki.aprbrother.com/en/Software_AB_BLE_Gateway_V4.html#configure-tool

Ok I confirm the new config works - id encourage you to fix your links this is very frustrating.
Do you have any sites to direct the payloads to for simple illustration and test? Like easy MQTT clients or https post responses etc? Is there a good way to test this without standing up my own server?

Thanks

Also - is there some way to review local logs to see what is happening on the device? You set the config parameters but if there a way to tail the logs on it to see the actual actions happening on the console?