Cactus WHID installation

Just received a CACTUS WHID … very disapointing!
#1 The hardware part is delivered force fitted wrongly in the USB case … and I can’t get it out for repositioning unless risking to break the PCB or USB connector
#2 Plugging the CACTUS WHID to my Windows 10 PC … nothing happens! Checking Windows Manager shows that there’s no autorun driver installation + manual web search for driver returns nothing!
Can one help?

Please try to plug WHID to USB 2.0 port not USB 3.0 port.

Let me if this work for you