# GatewayConfigTool Can Not Find AB BLE Gateway V4

**URL:** <https://bbs.aprbrother.com/t/gatewayconfigtool-can-not-find-ab-ble-gateway-v4/1541>\
**Category:** BLE Gateway\
**Created:** [August 9, 2019, 10:23am UTC](https://bbs.aprbrother.com/t/gatewayconfigtool-can-not-find-ab-ble-gateway-v4/1541 "2019-08-09T10:23:34Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![rizqevo](https://bbs.aprbrother.com/letter_avatar_proxy/v4/letter/r/ce7236/32.png) [@rizqevo](https://bbs.aprbrother.com/u/rizqevo)\
**Post date:** [August 9, 2019, 10:23am UTC](https://bbs.aprbrother.com/t/gatewayconfigtool-can-not-find-ab-ble-gateway-v4/1541/1 "2019-08-09T10:23:34Z")

</div>

Hi,

I’ve recently purchased AB BLE Gateway V4, following description on [quick start guide](https://wiki.aprbrother.com/en/Quick_Start_For_AB_BLE_Gateway_V4.html), it needs GatewayConfigTool for configuration.

Problems :  
GatewayConfigTool can not find my device

Notes :

- My laptop is running Windows 7 64Bit
- Ethernet setup to DHCP and the adapter didn’t get IP from gateway
- LED on ethernet is blinking Green and the other one is Yellow

Any help is appreciated.

Thanks

---

<div class="post-metadata">

**Author:** ![aprilpea](https://bbs.aprbrother.com/user_avatar/bbs.aprbrother.com/aprilpea/32/9_2.png) [@aprilpea](https://bbs.aprbrother.com/u/aprilpea)\
**Post date:** [August 12, 2019, 1:27am UTC](https://bbs.aprbrother.com/t/gatewayconfigtool-can-not-find-ab-ble-gateway-v4/1541/2 "2019-08-12T01:27:46Z")

</div>

- Do you use the power cable we shipped?
- What’s about the power adapter? Is it 5V/2A?
- Please take a screenshot about config tool for pages Application, Dashboard and Network