Cactus WHID installation

Hi
Just received a CACTUS WHID … very disapointing!
#1 The hardware part is delivered force fitted wrongly in the USB case … and I can’t get it out for repositioning unless risking to break the PCB or USB connector
#2 Plugging the CACTUS WHID to my Windows 10 PC … nothing happens! Checking Windows Manager shows that there’s no autorun driver installation + manual web search for driver returns nothing!
Can one help?
Alain

Please try to plug WHID to USB 2.0 port not USB 3.0 port.

Let me if this work for you